TY  - BOOK
AU  - Porter,L.J.
AU  - Tanner,S.J.
TI  - Assessing business excellence: a guide to self-assessment 
SN  - 0750655178 (pbk.)
PY  - 2004///
CY  - Oxford
PB  - Elsevier Butterworth-Heinemann
KW  - Total quality management
KW  - Industrial efficiency
KW  - Evaluation
KW  - Benchmarking (Management)
N1  - Includes index; Includes bibliographical references
ER  -