Customer service :  empowerment and entrapment / 
edited by Andrew Sturdy, Irena Grugulis and Hugh Willmott. 
 - Basingstoke :  Palgrave,  2001. 
 - xi, 215 p. ;  24 cm. 
 - Critical perspectives on work and organisations. .
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>0333946073 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer services--Management.