Total quality management :  the key to business improvement. 

 - 2nd ed. 
 - London :  Chapman & Hall,  1994. 
 - x, 188 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references:  p. 179-180. 
<br/><br/><label>ISBN: </label>0412586401 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.