TY  - BOOK
AU  - Harmon,Paul
TI  - Business process change: a manager's guide to improving, redesigning, and automating processes 
SN  - 1558607587 (pbk.)
PY  - 2003///
CY  - London
PB  - Morgan Kaufmann
KW  - System design
KW  - Organizational change
KW  - Electronic commerce
N1  - Includes index; Includes bibliographical references
ER  -