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  <titleInfo>
    <title>Business process change</title>
    <subTitle>a manager's guide to improving, redesigning, and automating processes</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Harmon, Paul.</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <typeOfResource>text</typeOfResource>
  <originInfo>
    <place>
      <placeTerm type="text">London</placeTerm>
    </place>
    <publisher>Morgan Kaufmann</publisher>
    <dateIssued>c2003</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>xxi, 529 p. : ill. ; 24 cm.</extent>
  </physicalDescription>
  <note type="statement of responsibility">Paul Harmon.</note>
  <note>Includes index.</note>
  <note>Includes bibliographical references.</note>
  <subject>
    <topic>System design</topic>
  </subject>
  <subject>
    <topic>Organizational change</topic>
  </subject>
  <subject>
    <topic>Electronic commerce</topic>
  </subject>
  <identifier type="isbn">1558607587 (pbk.)</identifier>
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    <recordCreationDate encoding="marc">      </recordCreationDate>
    <recordChangeDate encoding="iso8601">20230123124927.0</recordChangeDate>
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