Harmon, Paul. <br/><br/>
Business process change :  a manager's guide to improving, redesigning, and automating processes / 
Paul Harmon. 
 - London :  Morgan Kaufmann,  c2003. 
 - xxi, 529 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>1558607587 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>System design.<br/>Organizational change.<br/>Electronic commerce.