Oakland, John S. <br/><br/>
Total quality management / 
John S. Oakland. 
 - Oxford :  Butterworth Heinemann.,  1989. 
 - ix, 316 p. :  ill. ;  25 cm. 
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>0750600845 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control.<br/>Production management--Quality control.<br/>Quality assurance.<br/>Total quality management.