The handbook of crisis communication / 
edited by W. Timothy Coombs and Sherry J. Holladay. 
 - Chichester :  Wiley-Blackwell,  2010. 
 - xxviii, 737 p. :  ill ;  25 cm. 
 - Handbooks in communication and media. Handbooks in communication and media. .
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>978144461902 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Crisis management.<br/>Communication in management.