TY  - BOOK
TI  - A Handbook for measuring customer satisfaction and loyalty
SN  - 8179290514 (hbk.)
PY  - 2003///
CY  - New Dehli
PB  - Amaya Gower
KW  - Local transit
KW  - United States
KW  - Management
KW  - Public opinion
KW  - Evaluation
N1  - Includes bibliographical references
ER  -