Customer retention through quality leadership : the Baxter approach / Deborah G. Fliehman, David D. Auld.
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TextPublication details: Milwaukee, Wis. : ASQC Quality Press, c1993.Description: xii, 233 p. : ill. ; 23 cmISBN: - 0873891678 (pbk.)
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Main Library | NFIC | HF5415.33.U6 FLI (Browse shelf(Opens below)) | Available | 92003003404 |
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| HF5415.33 SOL Consumer behaviour : a European perspective / | HF5415.33 SOL Consumer behaviour : a European perspective / | HF5415.33 SOL Consumer behaviour : a European perspective / | HF5415.33.U6 FLI Customer retention through quality leadership : the Baxter approach / | HF5415.335 JOH Fundamentals of customer-focused management : competing through service / | HF5415.335 VAN Breaking through : implementing customer focus in enterprises / | HF5415.35 SOL Marketing : real people, real decisions / |
Includes bibliographical references.
Includes index.
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