Handbook of crm : achieving excellence in customer management / Adrian Payne.
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TextPublication details: Amsterdam : Elsevier, 2006.Description: xix, 438 p. : ill. ; 26 cmISBN: - 0750664371(hbk.)
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Main Library | NFIC | HF5415.5 PAY (Browse shelf(Opens below)) | Available | 92004012687 |
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| HF5415.5 CUS Customer service : empowerment and entrapment / | HF5415.5 GOL CRM automation / | HF5415.5 LEP Auditing your customer service : the foundation for success / | HF5415.5 PAY Handbook of crm : achieving excellence in customer management / | HF5415.5 PHI Understanding customers 1996-97 : CIM workbook, certificate syllabus / | HF5415.5 PHI Understanding customers 1998-99 / | HF5415.5 PHI Understanding customers : CIM workbook, certificate syllabus / |
Includes bibliographical references.
Includes index.
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