Customer service : empowerment and entrapment / edited by Andrew Sturdy, Irena Grugulis and Hugh Willmott.
Material type:
TextSeries: Critical perspectives on work and organisationsPublication details: Basingstoke : Palgrave, 2001.Description: xi, 215 p. ; 24 cmISBN: - 0333946073 (pbk.)
Ordinary Loan Books
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Call number | Materials specified | Vol info | URL | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Ordinary Loan Books
|
Main Library | NFIC | HF5415.5 CUS (Browse shelf(Opens below)) | Available | 92004012032 |
Browsing Main Library shelves,Shelving location: General Stacks,Collection: Non-fiction Close shelf browser (Hides shelf browser)
| HF5415.335 VAN Breaking through : implementing customer focus in enterprises / | HF5415.35 SOL Marketing : real people, real decisions / | HF5415.35 SOL Marketing : real people, real choices / | HF5415.5 CUS Customer service : empowerment and entrapment / | HF5415.5 GOL CRM automation / | HF5415.5 LEP Auditing your customer service : the foundation for success / | HF5415.5 PAY Handbook of crm : achieving excellence in customer management / |
Includes bibliographical references.
Includes index.
There are no comments on this title.
Log in to your account to post a comment.