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A Handbook for measuring customer satisfaction and loyalty/ Nigel Hill and Jim Alexander.

Material type: TextPublication details: New Dehli : Amaya Gower, 2003.Description: xiv, 290 p. : ill. ; 28 cmISBN:
  • 8179290514 (hbk.)
Subject(s):
Item type: Ordinary Loan Books
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Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Short Loan Books Main Library NFIC HE4456 HIL (Browse shelf(Opens below)) Available 92004002304

Includes bibliographical references.

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