The virtual customer : (Record no. 162574)

MARC details
000 -LEADER
fixed length control field 02011cam a2200325Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 3598218451 (hbk.)
049 ## - LOCAL HOLDINGS (OCLC)
Holding library MAIN
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) Z716.3I45
Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) IFL
003 - CONTROL NUMBER IDENTIFIER
control field
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20230123134239.0
040 ## - CATALOGING SOURCE
Transcribing agency NUST
111 2# - MAIN ENTRY--MEETING NAME
Meeting name or jurisdiction name as entry element IFLA Satellite Meeting.
245 04 - TITLE STATEMENT
Title The virtual customer :
Remainder of title a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting S�ao Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servi�cos de informa�c�ao e bibliotecas ; Reuni�ao Sat�elite S�ao Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour am�eliorer le service �a la client�ele dans les biblioth�eques et services d'information ; Colloque Satellite, S�ao Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reuni�on Sat�elite S�ao Paulo, Brasil, August 18-20, 2004 /
Statement of responsibility, etc. edited by Sueli Mara Soares Pinto Ferreira and R�ejean Savard.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. M�unchen :
Name of publisher, distributor, etc. Saur,
Date of publication, distribution, etc. 2005.
300 ## - PHYSICAL DESCRIPTION
Extent xvi, 385 p. :
Other physical details ill. ;
Dimensions 22 cm.
440 #0 - SERIES STATEMENT/ADDED ENTRY--TITLE
Title IFLA publications,
International Standard Serial Number 0344-6891 ;
Volume/sequential designation 117.
500 ## - GENERAL NOTE
General note International conference proceedings of a conference organized by the Management and Marketing Section of IFLA.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references.
500 ## - GENERAL NOTE
General note Includes index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Libraries
General subdivision Public relations
Form subdivision Congresses.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations
General subdivision Management
Form subdivision Congresses.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Information services
General subdivision Marketing
Form subdivision Congresses.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Internet access for library users
Form subdivision Congresses.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Ferreira, Sueli Mara Soares Pinto.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Savard, R�ejean.
710 2# - ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element International Federation of Library Associations and Institutions.
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN)
a .b10212188
b 21-03-12
c 28-08-06
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Ordinary Loan Books
Call number prefix Z716.3I45
Call number suffix IFL
Holdings
Date last seen Total Checkouts Full call number Barcode Cost, replacement price Price effective from Koha item type Lost status Source of classification or shelving scheme Damaged status Not for loan Collection Withdrawn status Home library Current library Shelving location Date acquired Cost, normal purchase price
01/23/2023 15 Z716.3I45 VIR 92004000844 80.00 01/23/2023 BOOKS   LCC     NFIC   MAIN MAIN GEN 01/23/2023 80.00