Quality value banking : effective management systems that increase earnings, lower costs, and provide competitive customer service /
Gray, Janet L.
Quality value banking : effective management systems that increase earnings, lower costs, and provide competitive customer service / Janet L. Gray, Thomas W. Harvey. - New York : J. Wiley, c1992. - viii, 232 p. : ill. ; 24 cm.
Includes index.
Includes bibliographical references.
0471550094(hbk)
Bank management--Quality control.
Quality of products.
Banks and banking--Customer services.
Banks Management
Quality value banking : effective management systems that increase earnings, lower costs, and provide competitive customer service / Janet L. Gray, Thomas W. Harvey. - New York : J. Wiley, c1992. - viii, 232 p. : ill. ; 24 cm.
Includes index.
Includes bibliographical references.
0471550094(hbk)
Bank management--Quality control.
Quality of products.
Banks and banking--Customer services.
Banks Management