Total organizational excellence : achieving world-class performance /
Oakland, John S.
Total organizational excellence : achieving world-class performance / John S. Oakland. - Oxford : Butterworth-Heinemann, 2001. - 271 p. : ill. ; 24 cm.
Includes index.
Includes bibliographical references.
0750652713 (pbk.) 0750632097 (cased)
Total quality management.
Benchmarking (Management)
Leadership.
Teams in the workplace.
Total organizational excellence : achieving world-class performance / John S. Oakland. - Oxford : Butterworth-Heinemann, 2001. - 271 p. : ill. ; 24 cm.
Includes index.
Includes bibliographical references.
0750652713 (pbk.) 0750632097 (cased)
Total quality management.
Benchmarking (Management)
Leadership.
Teams in the workplace.