Customer service : a how-to-do-it manual for librarians /
Walters, Suzanne.
Customer service : a how-to-do-it manual for librarians / Suzanne Walters. - New York : Neal-Schuman Publishers, c1994. - iii, 115 p. : ill. ; 28 cm. - How-to-do-it manuals for librarians ; no. 41 .
Includes index.
Includes bibliographical references.
155570137X (pbk.)
Public services (Libraries)--United States.
Customer services--United States.
Library Services--United States.
Libraries--United States.
Customer service : a how-to-do-it manual for librarians / Suzanne Walters. - New York : Neal-Schuman Publishers, c1994. - iii, 115 p. : ill. ; 28 cm. - How-to-do-it manuals for librarians ; no. 41 .
Includes index.
Includes bibliographical references.
155570137X (pbk.)
Public services (Libraries)--United States.
Customer services--United States.
Library Services--United States.
Libraries--United States.