Customer service : empowerment and entrapment /
Customer service : empowerment and entrapment /
edited by Andrew Sturdy, Irena Grugulis and Hugh Willmott.
- Basingstoke : Palgrave, 2001.
- xi, 215 p. ; 24 cm.
- Critical perspectives on work and organisations. .
Includes index.
Includes bibliographical references.
0333946073 (pbk.)
Customer services.
Customer services--Management.
Includes index.
Includes bibliographical references.
0333946073 (pbk.)
Customer services.
Customer services--Management.