Business process change : a manager's guide to improving, redesigning, and automating processes /
Harmon, Paul.
Business process change : a manager's guide to improving, redesigning, and automating processes / Paul Harmon. - London : Morgan Kaufmann, c2003. - xxi, 529 p. : ill. ; 24 cm.
Includes index.
Includes bibliographical references.
1558607587 (pbk.)
System design.
Organizational change.
Electronic commerce.
Business process change : a manager's guide to improving, redesigning, and automating processes / Paul Harmon. - London : Morgan Kaufmann, c2003. - xxi, 529 p. : ill. ; 24 cm.
Includes index.
Includes bibliographical references.
1558607587 (pbk.)
System design.
Organizational change.
Electronic commerce.